You may return any unsuitable items within 60 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached.
Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.
All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
Please note, the original shipping cost will not be refunded.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
Review by C A. on 12 Mar 2020review stating Wrap dress delight x
This is the second dress I have had in this style and being a larger lady I can tell you it makes me feel wonderful, great fit great fabric, don’t do what every other store does and change it, if it works don’t fix it and this dress works xx
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Q: Just missed out on a size 14 again. Will you be getting any more in?
A: Hi Helen, Apologies the size 14 is out of stock. We are not receiving any additional stock for this style. Though is this changes, our team will update our stock level. If you would like to receive our notification email for if and when the size becomes available. Please follow the below steps: 1. Click on the link: izabel.com/products/d150205 2. Click on the size you would like. 3. Click on ‘Email Me When Available’ 4. Enter your email address 5. Click ‘Email Me When Back In Stock’ Please note our stock level also gets updated if any returns come back in stock. We advise you to keep any eye out for our email, since it gets sold out fast due to other customers who have also registered. Thank you for your query. Kind regards, Izabel Team.