You may return any unsuitable items within 60 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached.
Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.
All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
Please note, the original shipping cost will not be refunded.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
Review by Sian H. on 22 Dec 2019review stating Lovely and warm
I wanted a warm winter coat that covered my hips and bum. I choose this one for nice colour that wasn't black. The pockets are big enough to fit your hands and other items like tissues and mobile at same time. The zip tag has come off once back easily fixed by squishing the clasp.
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Comments by Store Owner on Review by Sian H. on 22 Dec 2019
Thank-you for your feedback, we love hearing what our customers think! We've also passed on your note about the zipper to our product team so they can continue to improve. Thanks, Izabel London Team ♥