You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached.
All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
Please note, the original shipping cost will not be refunded.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
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Comments by Store Owner on Review by Katie B. on 26 Dec 2019
We're really sorry the dress didn't fit, we are continuously working on ensuring our sizing is accurate and that our website reflects the size details correctly. We will be sure to pass on your notes to our product team.