You may return any unsuitable items within 60 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached.
Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.
All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
Please note, the original shipping cost will not be refunded.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
Review by Heather G. on 6 Jan 2020review stating Lovely top but a bit big in size
I’ve kept this top as I really like it - the material flows nicely & there’s a zip to one side. I ordered my usual size 12 but it comes up big a 10 would have been better. However I’m nifty with a sewing machine so have added a couple of back darts to nip it in on the waist more
share' Share Review by Heather G. on 6 Jan 2020 facebookfacebook Share Review by Heather G. on 6 Jan 2020twittertwitter Share Review by Heather G. on 6 Jan 2020LinkedInlinkedin Share Review by Heather G. on 6 Jan 2020