Terms & Conditions

Izabel London LTD is the owner of Izabel.com.

Izabel London LTD Registered Office: 12-14 Chase Road, London NW10 6EZ

Registered in England Number: 09215149 VAT registration number: 277 166 376

The terms and policy set out under Terms and Conditions detail important information regarding customers' personal information, our Privacy Policy, Cookies Policy, Terms of Sale and Promotions.

The terms will also set out how customers can interact with Izabel London via social media such as Facebook, Instagram, Twitter and Youtube. Our social media platforms will be referred as ‘services’ within the terms and conditions.
Please read carefully all Policies and Terms of use before using our services, if at any point you do not agree with the Terms and Conditions set out please leave the website immediately.

Izabel.com may at any time terminate or suspend any part of the website without providing customers' notice. If Izabel London decide to terminate a customer's account and subscription they will be notified within a 24 hour period from contacting the customer.

We reserve the right to amend these Terms and Conditions at any time, the most recent update was made on January 31st, 2025.

Terms of Sales & Promotions

You will have the option to subscribe to a newsletter which enables promotional content. In this circumstance Izabel London may ask for your personal information as well as age, occupation and style interests. This is to help us target our market and provide customers with services in which they are interested in.

Izabel London may use customer information to set up and manage their (customer) accounts, this is to ensure that content on Izabel.com is presented in the most effective manner. We may provide customers with information, products or services that we feel are of interest.

Terms of Promotional Codes

We may offer promotional codes which may apply to all or selected purchases made through www.izabel.com. Each Promo Code will be subject to its own specific terms & conditions specified at the time the promo code is issued in addition to those mentioned in the Terms of Use mentioned here.

There are three ways of receiving a promo code:

• We may send promo codes to you via email.
• We may offer promo codes on www.izabel.com that you can apply at checkout in order to receive a specific discount or promotion.
• We may share a promo code on our social media platforms

A promo code can't be applied to an order after that order has already been placed. Certain exclusions may apply to the promotional code which will be outlined in the terms and conditions. We reserve the right to change these if we deem necessary. If the promo code has expired, you won’t be able use it. We can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.

If a promo code is offered on www.izabel.com and is unable to work correctly because of fraud, tampering, technical errors or any alternative reasons beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code. Promo codes are non-transferable and cannot be exchanged for cash.

Free UK Standard Delivery over £50

Applies to UK orders over £50, normally £3.90 

3-5 working days if ordered before 4pm Monday - Friday.

Duties & Taxes

For any orders shipped outside the United Kingdom customers may also have to pay import duty or other taxes, fees incurred. Izabel London does not cover any import duty or other taxes, fees incurred for International Orders.

Payment Methods

You can pay for products purchased via Izabel London by using any of the available payment options on our website which are displayed on the payment pages of the website. We do not accept any other cards or any other method of payment (including without limitation cash, cheques or postal orders).

We accept One4All payments. Before shopping please ensure your One4All card has sufficient funds to pay for your full order as you are not able to use a second form of payment.

We accept Klarna payments. Split your purchase into three equal payments so you can spread the cost of your purchase over time. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You may be charged fees or interest for late and/or missed repayment(s).

We accept Clearpay payments. Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest. Please note, shopping basket value must be over £10. You may be charged fees for late repayment(s).

Important Update for Our U.S. Customers

Due to recent increased tariffs, we are temporarily pausing new orders from United States residents and we will be pausing shipments. We understand how disappointing this may be, and we’re sorry for any inconvenience caused.

We’re actively working on solutions to resume service as soon as possible and will keep you updated with any changes. In the meantime, we thank you for your patience and continued support.

If you placed your order before 5pm (GMT) 1 May 2025 your order will be processed and shipped as normal.

If you have any questions, please contact our customer service team, who will be happy to help.

Working Days

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information. 

Cookie Policy

What are cookies? Cookies are small files that are stored in devices such as computers, phones and tablets. These files are sent from one website to another to promote items which interest you. Cookies are useful as they store your preferences so it helps with your browsing experience. The small files help filter adverts so you only see what interests you. Izabel.com uses cookies that are unique and help recognise you from other users, ultimately helping us provide you with the best service possible.

Cookies do not contain confidential information such as payment details, contact information or home address. We do not exchange any cookies with other websites so you can browse in a secure environment.

Please note that our affiliates and advertisers may also use cookies which are beyond our control.

For more information on cookies on devices please find out more here

Disclosure of Personal Information

Izabel London will only pass on customers' personal information to third parties if it is part of our service. Courier services may require personal information such as name, contact number and home address in order to complete our services, i.e. delivery.

Izabel Rewards

After careful consideration, we’ve decided to end Izabel Rewards, as of March 28th 2025.

You’ll be able to redeem your rewards points with no minimum spend, until March 28th 2025.

As a way of saying thanks for being a part of Izabel Rewards we’re gifting all of our existing members double points on their valid accrued points as of 28th February 2025.

As of 28th February 2025 Izabel Rewards members will no longer be able to accrue additional points.

In order to be eligible to earn Izabel Rewards points you must have a store account.

Izabel Rewards Points have no cash value, cannot be sold and are non-transferable. Program accounts, rewards or benefits cannot be transferred to, shared or combined with any other person or Program member. Only the Program member that is paying for the Qualifying Purchase may accumulate rewards and benefits and only the Program member may redeem rewards that have accumulated in that member's account. 

We reserve the right to cancel or amend this Loyalty Program at any time and for any reason in our sole discretion.

Refer a Friend

After careful consideration, we’ve decided to end Izabel Refer a Friend program, as of March 28th 2025.

As a customer of Izabel London, by referring others to Izabel London you may participate in the Izabel London Referral Program. If you have accepted the program you will be eligible to receive a Izabel Referral Reward towards a future purchase at izabel.com. To qualify for a Referral Reward, the person you refer must (i) be a first time izabel.com customer (ii) use the referral link that is unique to the referring customer (iii) place an order within a reasonable period of time with a subtotal that is greater than a stated minimum of £35.00.

Referral Reward cannot be combined with any other discount codes and cannot be redeemed in-store. Referring customers may only earn one Referral Reward per referred person.

Referral Reward cannot be applied to previous purchases, are not redeemable for cash and are not transferable.

We reserve the right to cancel or amend this Referral Program at any time and for any reason in our sole discretion.

Referred customer will be able to use Referral Discount on one order only, order must be customer's first purchase with izabel.com.

Your Rights

Customers have the right to ask us not to process personal information for marketing purposes. We will inform customers if we intend to disclose any information to any third parties. If customers decide not to receive marketing and/or promotional information they have an option to unsubscribe. If clear instructions are given by customers termination of accounts and subscriptions will be immediate. If customers would like to exercise the right of termination or change any information, please contact customer services via email at info@izabel.com.