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Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
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We do not provide a physical giftcard for orders containing gift cards.
We offer domestic & worldwide shipping.
UK Standard | £3.90 | 3-5 working days order before 4pm Mon-Fri
UK Next Day | £4.95 | 1 working day order before 4pm Mon-Fri
Northen Ireland Standard | £3.90 | 3-5 working days order by 4pm Mon-Fri
Northen Ireland Next Day | £4.95 | 3-5 working days order by 4pm Mon-Fri
Republic of Ireland | £7.95 | 2-4 working days order by 4pm Mon-Fri
Germany | from £7.00 | 3-5 working days order by 4pm Mon-Fri
Netherlands | from £8.00 | 3-5 working days order by 4pm Mon-Fri
Italy | from £13.00 | 3-5 working days order by 4pm Mon-Fri
France | from £8.00 | 3-5 working days order by 4pm Mon-Fri
Denmark | from £10.00 | 3-5 working days order by 4pm Mon-Fri
United States | from £23.65 | 3-5 working days order by 4pm Mon-Fri
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You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached.
Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.
All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
Please note, the original shipping cost will not be refunded.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
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