Izabel London Delivery & Returns

UK DELIVERY

 

*During peak periods deliveries may take longer than estimated.

 

DELIVERY METHOD COST DELIVERY TIMES*
UK STANDARD £3.90 3-5 working days if ordered before 4pm Monday - Friday
UK NEXT DAY** £4.95  1 working day if ordered before 4pm Monday - Friday 

 

**Please note postcode restrictions may apply to UK Next Day deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

*Please allow one additional day for deliveries to Isle of Man and Scotland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

 

REPUBLIC OF IRELAND

 

*During peak periods deliveries may take longer than estimated.

 

DELIVERY METHOD COST DELIVERY TIMES*
STANDARD DELIVERY £7.95 2-4 working days if ordered before 4pm Monday - Friday

 

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

*Please allow one additional day for deliveries to Repulic of Ireland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

 

STANDARD INTERNATIONAL DELIVERY

 

*During peak periods deliveries may take longer than estimated.

ZONE 1
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
GERMANY £4.80 2 - 3 working days
NETHERLANDS £5.70 2 - 3 working days
SPAIN £6.30 2 - 5 working days
ZONE 2
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
JORDAN £17.10  6 - 10 working days
UNITED ARAB EMIRATES £13.00 2 - 3 working days
LUXEMBOURG £6.60 2 - 3 working days
FRANCE £6.40 2 - 4 working days
SWEDEN £6.20 3 - 5 working days
CYPRUS £7.30 2 - 3 working days
ZONE 3
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
INDIA £16.20  6 - 10 working days
DENMARK £6.60 3 - 5 working days
BAHRAIN £17.10  6 - 10 working days
ZONE 4
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
BELGIUM £6.00 2 - 3 working days
QATAR £18.00  6 - 10 working days
SAUDI ARABIA £10.60  6 - 10 working days
SRI LANKA £14.10  6 - 10 working days
HONG KONG £13.40 3 - 4 working days
OMAN £16.90  6 - 10 working days
ZONE 5
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
KUWAIT £14.80  6 - 10 working days
BULGARIA £9.20 3 - 5 working days
MALTA £10.20 3 - 5 working days
PORTUGAL £7.70 3 - 5 working days
MACAO £17.50  6 - 10 working days
EGYPT £16.00  6 - 10 working days
LIECHTENSTEIN £10.80 6-7 working days
ZONE 6
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
TURKEY £10.80  6 - 10 working days
IRAN £17.10  6 - 10 working days
ITALY £7.20 3 - 5 working days
SAN MARINO £14.00  6 - 10 working days
UNITED STATES £13.70 2 - 4 working days
KENYA £18.00  6 - 10 working days
SWITZERLAND £9.80  6 - 10 working days
GREECE £9.50 3 - 5 working days
AUSTRALIA £12.00 3 - 6 working days
AUSTRIA £5.70 2 - 3 working days
ZONE 7
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
FINLAND £9.20 6 - 8 working days
NEPAL £12.00  6 - 10 working days
SINGAPORE £11.20 3 - 4 working days
SOUTH AFRICA £18.70 3 - 4 working days
POLAND £7.70 3 - 5 working days
ROMANIA £9.20 3 - 5 working days
HUNGARY £6.20 3 - 5 working days
SLOVAKIA £6.50 3 - 5 working days
CZECH REPUBLIC £5.90 3 - 5 working days
GHANA £18.30  6 - 10 working days
IRELAND £5.40 2 - 3 working days
BANGLADESH £12.00  6 - 10 working days
LEBANON £14.90  6 - 10 working days
ZONE 8
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
PAKISTAN £14.10  6 - 10 working days
UKRAINE £11.20  6 - 10 working days
MALAYSIA £10.30  6 - 10 working days
UGANDA £18.40  6 - 10 working days
DJIBOUTI £19.70  6 - 10 working days
CHINA £9.80  6 - 10 working days
NEW ZEALAND £11.50 3 - 6 working days
ZONE 9
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
JAPAN £13.10 3 - 4 working days
AZERBAIJAN £20.10  6 - 10 working days
TANZANIA £17.20  6 - 10 working days
TAIWAN £15.50 3 - 4 working days
LATVIA £7.70 3 - 5 working days
VIETNAM £15.00  6 - 10 working days
LITHUANIA £6.10 3 - 5 working days
ISRAEL £11.70  6 - 10 working days
ZONE 10
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
INDONESIA £13.10  6 - 10 working days
THAILAND £10.50  6 - 10 working days
YEMEN £16.60 3-5 working days
ZAMBIA £17.30  6 - 10 working days
SUDAN £18.70  6 - 10 working days
ZONE 11   
BURUNDI £16.20  6 - 10 working days
RUSSIA £11.00  6 - 10 working days
ANDORRA £14.30  6 - 10 working days
ESTONIA £9.20 3 - 5 working days
MOLDOVA £19.50  6 - 10 working days
MOROCCO £6.80  6 - 10 working days
SOUTH KOREA £10.60  6 - 10 working days
ZONE 12
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
KAZAKHSTAN £11.00  6 - 10 working days
RWANDA £15.90  6 - 10 working days
NORWAY £9.10 4 - 8 working days
ERITREA £21.80  6 - 10 working days
GEORGIA £18.90  6 - 10 working days
LESOTHO £18.50  6 - 10 working days
BRUNEI £11.90  6 - 10 working days
KYRGYZSTAN £20.90  6 - 10 working days
ZONE 13
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
ICELAND £9.30  6 - 10 working days
CANADA £19.10 3 - 6 working days
PHILIPPINES £15.90  6 - 10 working days
MAURITIUS £16.70  6 - 10 working days
UZBEKISTAN £21.90  6 - 10 working days
NAMIBIA £15.30  6 - 10 working days
ZONE 14
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
CAMBODIA £12.40  6 - 10 working days
MONACO £20.90 4-5 working days
BURKINA FASO £15.30  6 - 10 working days
GIBRALTAR £20.90 3-5 working days
BENIN £19.60  6 - 10 working days
TOGO £18.40  6 - 10 working days
ZONE 15
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
BOTSWANA £18.40  6 - 10 working days
SIERRA LEONE £14.00  6 - 10 working days
ARMENIA £17.10  6 - 10 working days
SYRIA £21.90 3-5 working days
SLOVENIA £6.60 3 - 5 working days
IRAQ £13.80  6 - 10 working days
ZONE 16
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
BELARUS £18.10  6 - 10 working days
ALBANIA £17.80  6 - 10 working days
MACEDONIA £16.60  6 - 10 working days
SERBIA £16.00  6 - 10 working days
KOSOVO £17.20  6 - 10 working days
MEXICO £11.40  6 - 10 working days
LIBYA £21.90  6 - 10 working days
ZIMBABWE £17.40  6 - 10 working days
ZONE 17
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
SOLOMON ISLANDS £13.30  6 - 10 working days
CROATIA £7.10 3 - 5 working days
SWAZILAND £15.30  6 - 10 working days
MALDIVES £17.00  6 - 10 working days
ZONE 18
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
ETHIOPIA £18.40  6 - 10 working days
MOZAMBIQUE £18.50  6 - 10 working days
FAROE ISLANDS £18.70  6 - 10 working days
GREENLAND £21.90  6 - 10 working days
ANGOLA £13.20  6 - 10 working days
ZONE 19
COUNTRY COST DELIVERY TIMES (if ordered before 4pm Mon - Fri)
MALAWI £16.70  6 - 10 working days
AFGHANISTAN £15.00  6 - 10 working days
BHUTAN £29.30 6-8 working days
AMERICAN SAMOA £19.10  6 - 10 working days
COOK ISLANDS £21.90  6 - 10 working days
FIJI £21.90  6 - 10 working days
KIRIBATI £20.40  6 - 10 working days
NAURU £29.30 7-9 working days
NEW CALEDONIA £21.90  6 - 10 working days
PAPUA NEW GUINEA £17.90  6 - 10 working days
VANUATU £21.90  6 - 10 working days
ALGERIA £17.90  6 - 10 working days
CAMEROON £15.70  6 - 10 working days
CAPE VERDE £18.40  6 - 10 working days
CENTRAL AFRICAN REPUBLIC £17.00  6 - 10 working days
CHAD £18.40  6 - 10 working days
CONGO £14.30  6 - 10 working days
EQUATORIAL GUINEA £13.20  6 - 10 working days
GABON £17.00  6 - 10 working days
GAMBIA £19.10  6 - 10 working days
GUINEA £17.20  6 - 10 working days
GUINEA BISSAU £16.50  6 - 10 working days
LIBERIA £14.00  6 - 10 working days
MADAGASCAR £18.40  6 - 10 working days
MALI £13.20  6 - 10 working days
MAURITANIA £19.10  6 - 10 working days
MAYOTTE £21.90  6 - 10 working days
NIGER £18.40  6 - 10 working days
NIGERIA £17.30  6 - 10 working days
REUNION IS £20.10  6 - 10 working days
SENEGAL £16.20  6 - 10 working days
SEYCHELLES £13.40  6 - 10 working days
SOMALIA £29.30 8-10 working days
TUNISIA £17.30  6 - 10 working days
TAJIKISTAN £16.50  6 - 10 working days
TURKMENISTAN £21.80  6 - 10 working days
MONTENEGRO £16.30  6 - 10 working days
ARGENTINA £16.90  6 - 10 working days
BELIZE £19.10  6 - 10 working days
BOLIVIA £20.40  6 - 10 working days
BRAZIL £10.90  6 - 10 working days
CHILE £18.60  6 - 10 working days
COLOMBIA £15.60  6 - 10 working days
COSTA RICA £17.00  6 - 10 working days
ECUADOR £17.20  6 - 10 working days
EL SALVADOR £16.70  6 - 10 working days
FRENCH GUIANA £21.90  6 - 10 working days
GUATEMALA £16.20  6 - 10 working days
GUYANA £18.40  6 - 10 working days
HONDURAS £20.50  6 - 10 working days
NICARAGUA £16.90  6 - 10 working days
PANAMA £17.90  6 - 10 working days
PARAGUAY £17.90  6 - 10 working days
PERU £17.40  6 - 10 working days
SURINAME £17.20  6 - 10 working days
URUGUAY £19.90  6 - 10 working days
VENEZUELA £17.90  6 - 10 working days
ANGUILLA £13.90  6 - 10 working days
ANTIGUA £13.00  6 - 10 working days
ARUBA £16.20  6 - 10 working days
BAHAMAS £16.30  6 - 10 working days
BARBADOS £16.60  6 - 10 working days
BERMUDA £6.90  6 - 10 working days
DOMINICA £20.10  6 - 10 working days
DOMINICAN REPUBLIC £16.90  6 - 10 working days
CAYMAN ISLANDS £18.20  6 - 10 working days
GRENADA £21.90  6 - 10 working days
GUADELOUPE £18.40  6 - 10 working days
HAITI £13.80  6 - 10 working days
JAMAICA £17.40  6 - 10 working days
MARTINIQUE £20.10  6 - 10 working days
MONTSERRAT £29.30 6-8 working days
ST LUCIA £16.20  6 - 10 working days
ST VINCENT & GRENADINE £21.90  6 - 10 working days
TRINIDAD & TOBAGO £13.40  6 - 10 working days
VIRGIN ISLANDS, BRITISH £21.90  6 - 10 working days

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

***For any orders shipped outside the European Union customers may also have to pay import duty or other taxes, fees incurred. Izabel London does not cover any import duty or other taxes, fees incurredd for International Orders.

 

FREE UK DELIVERY OPTIONS

 

*During peak periods deliveries may take longer than estimated.

 

DELIVERY METHOD COST DELIVERY TIMES*
FREE UK STANDARD FOR ORDERS OVER £50 £0.00 3-5 working days if ordered before 4pm Monday - Friday
FREE UK NEXT DAY** FOR ORDERS OVER £65 £0.00  1 working day if ordered before 4pm Monday - Friday 

 

**Please note postcode restrictions may apply to UK Next Day deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

*Please allow one additional day for deliveries to Isle of Man and Scotland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

 

WORKING DAYS

 

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

 

UK RETURNS

 

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

A refund for the amount of the item/s will be credited via your original method of payment. 

Any refunds made to purchases which include a full payment via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card and any remaining balance will be refunded to the alternative payment method used. 

Please note, the original shipping cost will not be refunded.

All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

You can track your parcel here.

If you have any questions, please contact us.

INTERNATIONAL RETURNS

 

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

Return Address Below:

Izabel London Ltd, 12-14 Chase Road, London, NW10 6EZ, United Kingdom

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

A refund for the amount of the item/s will be credited via your original method of payment.

Any refunds made to purchases which include a full payment via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card and any remaining balance will be refunded to the alternative payment method used.

Please note, the original shipping cost will not be refunded.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

If you have any questions, please contact us.

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