Izabel London Delivery & Returns

*During peak periods deliveries may take longer than estimated.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

*Please allow one additional day for deliveries to Republic of Ireland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

*During peak periods deliveries may take longer than estimated.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

***For any orders shipped outside the United Kingdom customers may also have to pay import duty or other taxes, fees incurred. Izabel London does not cover any import duty or other taxes, fees incurred for International Orders.

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

Our customer care team is available 9:30am - 5.30pm, Monday to Friday, excluding Bank Holidays.

During the festive period our offices will be closed on the following dates; 26th December, 27th December, 30th December, 2nd January. Our customer care team will aim to respond to all enquiries as quickly as they can, we appreciate your patience during this time.

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged. 

Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.

A refund for the amount of the item/s will be credited via your original method of payment. 

Any refunds made to purchases which include a full payment via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card and any remaining balance will be refunded to the alternative payment method used. 

Please note, the original shipping cost will not be refunded.

All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.

Free UK Returns applies to one return parcel, if returns are split across multiple parcels any additional parcels will be returned at your own cost.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

You can track your parcel here.

If you have any questions, please contact us.

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

Return Address Below:

Izabel London Ltd, 12-14 Chase Road, London, NW10 6EZ, United Kingdom

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.

Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.

A refund for the amount of the item/s will be credited via your original method of payment.

Any refunds made to purchases which include a full payment via a e-Gift Card will be refunded to the original e-Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a e-Gift Card will be refunded via the e-Gift Card and any remaining balance will be refunded to the alternative payment method used.

Please note, the original shipping cost will not be refunded.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

If you have any questions, please contact us.