Delivery & Returns
We can ship to any address in the UK and Europe.
We offer the following options:
UK Standard – £3.90
3-5 working days if ordered before 4pm Monday - Friday
UK Next Day – £4.95
1 working day if ordered before 4pm Monday - Friday
Republic of Ireland – £13.45
2 to 4 working days if ordered before 4pm Monday - Friday
Zone 1 – £13.45
Standard delivery (3-6 working days): Belgium, Czeck Republic, France, Germany, Luxembourg, Netherlands, Poland
Zone 2 - £13.45
Standard delivery (3-6 working days): Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Guernsey, Hungary, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Zone 3 - £16.00
Standard delivery (5-10 working days): Bosnia and Herzegovina, Gibraltar, Iceland, Norway, Serbia, San Marino
Russia - £20
Up to 5-11 working days
Delivery Costs £50
Bangladesh, Bhutan, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
Up to 7-10 working days
Delivery Costs £35
USA & Canada
Rest of the World:
Up to 5-11 working days
Delivery Costs £60
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Iran, Islamic Republic Of, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Macedonia, Republic Of, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Qatar, Republic of Cameroon, Reunion, Russia (Zabaykalsky Krai), Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
*Please note postcode restrictions may apply to Next Day and Saturday deliveries.
**Please allow one additional day for deliveries to Isle of Man, Scotland, Northern Ireland and Repulic of Ireland.
***If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to both standard and next day deliveries.
You may return any unsuitable items within 14 days of the date shown on the dispatch note, or the date you placed your order.
Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.
A refund for the amount of the item/s will be credited via your original method of payment. Please note, the original shipping cost will not be refunded.
All returns are free of charge for customers within the UK, you will be required to print a pre-paid label.
We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.
Izabel London do not provide exchanges for any purchases including faulty and wrong items.
In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.
Return and refund process can take up to 20 working days from the day you post the parcel.
You will receive an email notification for refund, only after the parcel has been received and processed.
Please follow the below steps for returning your parcel to us:
If you wish to return any items from your order, please follow the instructions below to create and print your return label:
- Click here or copy and paste the below link into your browser:
- Follow the steps on the Royal Mail website and fill in all requested details.
- Once all the information is complete, you will see a red button that will allow you to print your label.
Double-check the return address, the parcel should be sent to Izabel London office in London.
- Attach it to the parcel you are sending back and take it to your local Post Office.
Don’t forget to enclose your invoice inside the parcel so we know which items you are returning.
- You can track your parcel on this page:https://www.royalmail.com/track-your-item
- If you have any questions, please send us an email to email@example.com and we will be happy to assist.