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Izabel London Delivery & Returns

UK DELIVERY

 

*During peak periods deliveries may take longer than estimated.

DELIVERY METHOD COST DELIVERY TIMES*
FREE UK STANDARD OVER £50 FREE 3-5 working days if ordered before 4pm Monday - Friday
UK STANDARD £3.90 3-5 working days if ordered before 4pm Monday - Friday
UK NEXT DAY DELIVERY** £4.95 1 working day if ordered before 4pm Monday - Friday
ISLE OF MAN STANDARD £3.90 3-5 working days if ordered before 4pm Monday - Friday
JERSEY STANDARD £3.90 3-5 working days if ordered before 4pm Monday - Friday


**Please note postcode restrictions may apply to UK Next Day deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

*Please allow one additional day for deliveries to Isle of Man and Scotland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

*Orders placed after 1pm, Friday 8th November, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

REPUBLIC OF IRELAND

*During peak periods deliveries may take longer than estimated.

DELIVERY METHOD COST DELIVERY TIMES*
FREE STANDARD DELIVERY OVER €75 FREE 2-4 working days if ordered before 4pm Monday - Friday
STANDARD DELIVERY UP TO 1KG £7.00 2-4 working days if ordered before 4pm Monday - Friday
STANDARD DELIVERY 1KG PLUS from 7.95 2-4 working days if ordered before 4pm Monday - Friday


**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

*Please allow one additional day for deliveries to Republic of Ireland.

*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

STANDARD INTERNATIONAL DELIVERY

*During peak periods deliveries may take longer than estimated.

COUNTRY COST DELIVERY TIMES If ordered before 4pm Monday - Friday
AFGHANISTAN from £41.70 5 - 10 working days
ALBANIA from £26.20 5 - 10 working days
ALGERIA from £41.70 5 - 10 working days
AMERICAN SAMOA £35.00 6 - 10 working days
ANDORRA from £26.20 5 - 10 working days
ANGOLA from £41.70 5 - 10 working days
ANGUILLA from £41.70 5 - 10 working days
ANTIGUA from £41.70 5 - 10 working days
ARGENTINA from £41.70 5 - 10 working days
ARMENIA from £41.70 5 - 10 working days
ARUBA from £41.70 5 - 10 working days
AUSTRALIA from £16.30 4 - 8 working days
AUSTRIA from £7.90 4 - 8 working days
AZERBAIJAN from £41.70 5 - 10 working days
BAHAMAS from £41.70 5 - 10 working days
BAHRAIN from £26.20 5 - 10 working days
BANGLADESH from £26.20 5 - 10 working days
BARBADOS from £41.70 5 - 10 working days
BELARUS from £41.70 5 - 10 working days
BELGIUM from £8.30 4 - 5 working days
BELIZE from £41.70 5 - 10 working days
BENIN from £41.70 5 - 10 working days
BERMUDA from £41.70 5 - 10 working days
BHUTAN from £26.20 5 - 10 working days
BOLIVIA from £26.20 5 - 10 working days
BOSNIA-HERZ £25.00 6 - 10 working days
BOTSWANA from £41.70 5 - 10 working days
BRAZIL from £41.70 5 - 10 working days
BRUNEI from £26.20 5 - 10 working days
BULGARIA from £11.70 5 - 10 working days
BURKINA FASO from £41.70 5 - 10 working days
BURUNDI from £41.70 5 - 10 working days
CAMBODIA from £26.20 5 - 10 working days
CAMEROON from £41.70 5 - 10 working days
CANADA from £26.20 5 - 10 working days
CANARY ISLANDS from £24.00 6 - 10 working days
CAPE VERDE from £41.70 5 - 10 working days
CAYMAN ISLANDS from £41.70 5 - 10 working days
CENTRAL AFRICAN REPUBLIC from £41.70 5 - 10 working days
CHAD from £41.70 5 - 10 working days
CHILE from £41.70 5 - 10 working days
CHINA from £26.20 5 - 10 working days
COLOMBIA from £41.70 5 - 10 working days
COMOROS from £41.70 5 - 10 working days
CONGO from £41.70 5 - 10 working days
COOK ISLANDS from £41.70 5 - 10 working days
COSTA RICA from £41.70 5 - 10 working days
CROATIA from £11.70 5 - 10 working days
CYPRUS from £27.10 7 - 9 working days
CZECH REPUBLIC from £11.70 5 - 10 working days
DENMARK from £11.20 4 - 8 working days
DJIBOUTI from £41.70 5 - 10 working days
DOMINICA from £41.70 5 - 10 working days
DOMINICAN REPUBLIC from £41.70 5 - 10 working days
ECUADOR from £41.70 5 - 10 working days
EGYPT from £26.20 5 - 10 working days
EL SALVADOR from £41.70 5 - 10 working days
EQUATORIAL GUINEA from £41.70 5 - 10 working days
ERITREA from £41.70 5 - 10 working days
ESTONIA from £19.50 4 - 8 working days
ETHIOPIA from £41.70 5 - 10 working days
FAROE ISLANDS from £41.70 5 - 10 working days
FIJI from £41.70 5 - 10 working days
FINLAND from £19.10 6 - 8 working days
FRANCE from £9.00 3 - 5 working days
FRENCH GUIANA from £41.70 5 - 10 working days
FRENCH POLYNESIA from £41.70 5 - 10 working days
GABON from £41.70 5 - 10 working days
GAMBIA from £41.70 5 - 10 working days
GEORGIA from £41.70 5 - 10 working days
GERMANY from £7.30 3 - 5 working days
GHANA from £41.70 5 - 10 working days
GIBRALTAR from £26.20 5 - 10 working days
GREECE from £27.00 7 - 9 working days
GREENLAND from £41.70 5 - 10 working days
GRENADA from £41.70 5 - 10 working days
GUADELOUPE from £41.70 5 - 10 working days
GUAM from £41.70 5 - 10 working days
GUATEMALA from £41.70 5 - 10 working days
GUERNSEY from £26.20 5 - 10 working days
GUINEA from £41.70 5 - 10 working days
GUINEA BISSAU from £41.70 5 - 10 working days
GUYANA from £41.70 5 - 10 working days
HAITI from £41.70 5 - 10 working days
HONDURAS from £41.70 5 - 10 working days
HONG KONG from £26.20 5 - 10 working days
HUNGARY from £11.70 5 - 10 working days
ICELAND from £26.20 5 - 10 working days
INDIA from £26.20 5 - 10 working days
INDONESIA from £26.20 5 - 10 working days
IRAN from £26.20 5 - 10 working days
IRAQ from £26.20 5 - 10 working days
IRELAND from £7.90 2 - 3 working days
ISRAEL from £26.20 5 - 10 working days
ITALY from £14.50 4 - 8 working days
IVORY COAST from £31.00 6 - 10 working days
JAMAICA from £41.70 5 - 10 working days
JAPAN from £26.20 5 - 10 working days
JERSEY from £36.20 5 - 10 working days
JORDAN from £26.20 5 - 10 working days
KAZAKHSTAN from £41.70 5 - 10 working days
KENYA from £41.70 5 - 10 working days
KIRIBATI from £41.70 5 - 10 working days
KUWAIT from £26.20 5 - 10 working days
KYRGYZSTAN from £41.70 5 - 10 working days
LAOS from £26.20 5 - 10 working days
LATVIA from £16.30 4 - 8 working days
LEBANON from £26.20 5 - 10 working days
LESOTHO from £26.20 5 - 10 working days
LIBERIA from £41.70 5 - 10 working days
LIBYA from £41.70 5 - 10 working days
LIECHTENSTEIN from £26.20
5 - 10 working days
LITHUANIA from £9.40 4 - 8 working days
LUXEMBOURG from £11.20 4 - 8 working days
MACAO from £26.20 5 - 10 working days
MACEDONIA from £26.20 5 - 10 working days
MADAGASCAR from £41.70 5 - 10 working days
MALAWI from £41.70 5 - 10 working days
MALAYSIA from £26.20 5 - 10 working days
MALDIVES from £41.70 5 - 10 working days
MALI from £41.70 5 - 10 working days
MALTA from £27.10 7 - 9 working days
MARTINIQUE from £41.70 5 - 10 working days
MAURITANIA from £41.70 5 - 10 working days
MAURITIUS from £41.70 5 - 10 working days
MEXICO from £41.70 5 - 10 working days
MICRONESIA £35.00 6 - 10 working days
MOLDOVA from £26.20 5 - 10 working days
MONGOLIA from £41.70 5 - 10 working days
MONTSERRAT from £41.70 5 - 10 working days
MOROCCO from £41.70 5 - 10 working days
MOZAMBIQUE from £41.70 5 - 10 working days
MYANMAR from £26.20 5 - 10 working days
NAMIBIA from £41.70 5 - 10 working days
NEPAL from £26.20 5 - 10 working days
NETHERLANDS from £8.90 4 - 5 working days
NEW CALEDONIA from £41.70 5 - 10 working days
NEW ZEALAND from £26.20 5 - 10 working days
NICARAGUA from £41.70 5 - 10 working days
NIGER from £41.70 5 - 10 working days
NIGERIA from £41.70 5 - 10 working days
NORWAY from £26.20 5 - 10 working days
OMAN from £26.20 5 - 10 working days
PAKISTAN from £26.20 5 - 10 working days
PANAMA from £41.70 5 - 10 working days
PAPUA NEW GUINEA from £26.20 5 - 10 working days
PARAGUAY from £41.70 5 - 10 working days
PERU from £41.70 5 - 10 working days
PHILIPPINES from £26.20 5 - 10 working days
POLAND from £11.90 4 - 5 working days
PORTUGAL from £25.00 7 - 9 working days
PUERTO RICO from £41.70 5 - 10 working days
QATAR from £26.20 5 - 10 working days
REUNION IS from £41.70 5 - 10 working days
ROMANIA from £14.50 5 - 10 working days
RUSSIA from £33.00 6 - 10 working days
RWANDA from £41.70 5 - 10 working days
SAUDI ARABIA from £26.20 5 - 10 working days
SENEGAL from £41.70 5 - 10 working days
SERBIA from £26.20 5 - 10 working days
SEYCHELLES from £41.70 5 - 10 working days
SIERRA LEONE from £41.70 5 - 10 working days
SINGAPORE from £26.20 5 - 10 working days
SLOVAKIA from £11.70 5 - 10 working days
SLOVENIA from £11.70 5 - 10 working days
SOLOMON ISLANDS from £41.70 5 - 10 working days
SOMALIA from £41.70 5 - 10 working days
SOUTH AFRICA from £26.20 5 - 10 working days
SOUTH KOREA from £26.20 5 - 10 working days
SPAIN from £16.70 4 - 8 working days
SRI LANKA from £26.20 5 - 10 working days
ST KITTS £35.00 6 - 10 working days
ST LUCIA from £31.00 6 - 10 working days
SUDAN from £41.70 5 - 10 working days
SURINAME from £41.70 5 - 10 working days
SWAZILAND from £41.70 5 - 10 working days
SWEDEN from £16.30 5 - 10 working days
SWITZERLAND from £26.20 5 - 10 working days
SYRIA from £41.70 5 - 10 working days
TAHITI £35.00 6 - 10 working days
TAIWAN from £26.20 5 - 10 working days
TAJIKISTAN from £41.70 5 - 10 working days
TANZANIA from £41.70 5 - 10 working days
THAILAND from £26.20 5 - 10 working days
TOGO from £41.70 5 - 10 working days
TONGA £35.00 6 - 10 working days
TRINIDAD & TOBAGO from £41.70 5 - 10 working days
TUNISIA from £41.70 5 - 10 working days
TURKEY from £26.20 5 - 10 working days
TURKMENISTAN from £41.70 5 - 10 working days
TURKS & CAICOS £35.00 6 - 10 working days
UGANDA from £41.70 5 - 10 working days
UKRAINE from £26.20 5 - 10 working days
UNITED ARAB EMIRATES from £26.20 5 - 10 working days
UNITED STATES from £17.80 3 - 6 working days
URUGUAY from £41.70 5 - 10 working days
US VIRGIN ISLANDS from £41.70 5 - 10 working days
UZBEKISTAN from £41.70 5 - 10 working days
VANUATU from £41.70 5 - 10 working days
VENEZUELA from £41.70 5 - 10 working days
VIETNAM from £26.20 5 - 10 working days
VIRGIN ISLANDS, BRITISH from £41.70 5 - 10 working days
YEMEN £25.00 6 - 10 working days
ZAMBIA from £41.70 5 - 10 working days
ZIMBABWE from £41.70 5 - 10 working days


*If you place your order after 4pm, Friday, it will be dispatched on the following Monday. Applies to UK Standard, UK Next Day deliveries and Standard International deliveries.

**The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

***For any orders shipped outside the United Kingdom customers may also have to pay import duty or other taxes, fees incurred. Izabel London does not cover any import duty or other taxes, fees incurred for International Orders.

 

UK RETURNS

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged. 

Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.

A refund for the amount of the item/s will be credited via your original method of payment. 

Any refunds made to purchases which include a full payment via a Gift Card will be refunded to the original Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a Gift Card will be refunded via the Gift Card and any remaining balance will be refunded to the alternative payment method used. 

Please note, the original shipping cost will not be refunded.

All returns are free of charge for customers within the UK. You will find a pre-paid label in your parcel.

Free UK Returns applies to one return parcel, if returns are split across multiple parcels any additional parcels will be returned at your own cost.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items. In such cases, please return your unwanted items using the pre-paid label and state the reason for your return so they can be refunded.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

You can track your parcel here.

If you have any questions, please contact us.

INTERNATIONAL RETURNS

You may return any unsuitable items within 28 days of the date shown on the dispatch note, or the date you placed your order.

 

Return Address Below:

Izabel London Ltd, 12-14 Chase Road, London, NW10 6EZ, United Kingdom

Please return your items in the original packaging. Unwanted returned items must be in the original condition, unworn with all tags attached. Please package your unwanted items appropriately to prevent any damage.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.

Please note, in the interest of hygiene we do not offer refunds or exchanges on face masks, filters or face coverings.

A refund for the amount of the item/s will be credited via your original method of payment.

Any refunds made to purchases which include a full payment via a e-Gift Card will be refunded to the original e-Gift Card used for the purchase. Any refunds made to purchases which include a partial payment via a e-Gift Card will be refunded via the e-Gift Card and any remaining balance will be refunded to the alternative payment method used.

Please note, the original shipping cost will not be refunded.

We are currently unable to offer a free returns service to our international customers. Returns must be made at your own cost.

Izabel London do not provide exchanges for any purchases including faulty and wrong items.

Please ensure you obtain a receipt and retain it for your reference as proof of postage.

Return and refund process can take up to 20 working days from the day you post the parcel.

You will receive an email notification for refund, only after the parcel has been received and processed.

If you have any questions, please contact us.

WORKING DAYS

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for despatch information.

Our customer care team is available 9:30am - 5.30pm, Monday to Friday, excluding Bank Holidays.

During the festive period our offices will be closed on the following dates; 25th-26th December, 29th December, 1st January. Our customer care team will aim to respond to all enquiries as quickly as they can, we appreciate your patience during this time.

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